Required Skills:
• Direct experience installing, maintaining or supporting Client EMS RELIANCE or EMS suite or any other SCADA/EMS Software
• Familiarity with User Interface, SCADA and Modeling tools.
• Knowledge of both Transmission and Distribution electrical grids.
• Working Knowledge of ICCP, RTU, SCADA Communication Protocol (DNP3, IEC 104, IEC 61850, Modbus etc.)
• Working knowledge of Linux, Windows, Oracle and SQL.
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and
• resolving reported issues in these areas.
• Ability to work independently with minimum direction
• Knowledge of NERC CIP Standards.
• Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
• Positive attitude when dealing with customers and co-workers in stressful situations.
• Strong analytical and logical reasoning skills.
• Familiarity with remote monitoring and diagnostics solutions and concepts
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Desired Skills:
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Client e-terra products.
• Responsible for addressing customer issues and concerns with Client e-terra AEMS.