Description

Manager, Property Services FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada's great business success stories.FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Why choose Us We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates. Job Responsibilities FirstService Residential is seeking a dedicated and experienced Property Services Manager to lead a team of Front Desk and Housekeeping associates. The ideal candidate will exhibit exceptional leadership qualities, possess a keen eye for detail, and be committed to upholding the highest standards of service excellence. Reporting directly to the Director of Operations, the Property Services Manager will play a pivotal role in ensuring the smooth operation of assigned properties while adhering to established Standard Operating Procedures (SOPs) and company values.Duties & Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Operations Management:

• Ensure that all operational activities at assigned properties are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
• Oversee the day-to-day operations of Front Desk and Housekeeping departments, ensuring seamless coordination and efficiency.
• Consistently represent oneself and the organization in a professional manner
• Uphold the FirstService Residential Mission and Values
• Promotes and contributes to the A-Player Program

Associate Management:

• Supervise, mentor, and develop a team of associates to consistently deliver exceptional customer service and maintain high-quality standards.
• Conduct regular performance evaluations using company-standard supervisory visitation forms and documentation.
• Implement progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.

Compliance:

• Manage all aspects of associate onboarding and offboarding processes, including but not limited to orientation, training, and compliance with legal and safety regulations.
• Ensure compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, as well as WSIB programs in place.
• Facilitate transfers, leave management, and return-to-work processes for associates as needed.

Training and Development:

• Proactively arrange the recruitment, training, and develop a team of engaged associates to meet the evolving needs of the business.
• Utilize workforce management software for efficient associate scheduling, payroll management, and performance tracking.
• Maintain accurate training records and conduct field training sessions as required.
• Utilize the orientation and onboarding process to engage all new associates and ensure they have the tools and knowledge to perform their roles.
• Have the ability to work billable and non-billable shifts when required.

Communication and Reporting:

• Communicate necessary information throughout the department in a timely and professional manner.
• Submit weekly field activity reports to upper management, detailing operational performance and any relevant issues or concerns.

Supervisory Experience

• Front Desk, Superintendent and Housekeeping associates

Education & Experience

• Required: Three (3) to five (5) years of experience in service management, recruitment, selection, training, and/or direct supervision of personnel.
• Strong emphasis on customer service, communication, and interpersonal skills.
• Demonstrated ability to deliver effective Training and Health and Safety programs.
• Effective written and verbal com