Product Training Coordinator (Hybrid)

Calgary, AB, Canada

Are you the kind of person who thrives on engaging with clients, and gets excited about sharing knowledge? If so, you could be the perfect fit for our Product Training Coordinator role!

About the Role:

Were on the hunt for a tech-savvy, people-oriented leader to champion WatchDogs product training. Youll be the go-to expert empowering new and existing clients in integrating WatchDogs innovative wellsite monitoring solution into their daily routines. If supporting clients by implementing meaningful training initiatives while growing and collaborating with an awesome customer facing team is where you could excel, read on!

Role Description:

Client Training (50%)

• Gain an in-depth knowledge of the product to deliver engaging training remotely, in-person and via WatchDogs LMS.
• Conduct site visits to build rapport and understand client needs firsthand.
• Respond to inbound training requests to support clients in achieving meaningful product value.
• Manage and spearhead WatchDogs on-demand LMS training platform.
  

Documentation & Collaboration (50%)

• Document client engagements, ticket updates, and project milestones using internal tools like HubSpot, Jira, and Confluence.
• Collaborate with installations, customer service, and sales teams to ensure that client needs are supported and product rollouts are smooth.
• Attend and contribute your expertise and client feedback to internal product training and development release sessions.
• Create and maintain up to date training content using tools like Easy Generator, LearnUpon LMS, and Microsoft PowerPoint.

What Were Looking For:

• 2 Years experience in a client-facing or training-specific role.
• Post-Secondary education, ideally in an energy-industry applicable or technical field.
• Ability to effectively communicate technical concepts to a non-technical audience.
• Ability to prioritize and manage expectations transparently given dynamic objectives.
• Experience creating and delivering training content personably and professionally.
• Experience working within Learner Management Systems and content authoring tools.
• Familiarity with CRM and project management tools (e.g., HubSpot, Jira)
• Valid Class 5 drivers license (company-provided rental vehicle).
• Willing and able to travel once per month within Alberta, Saskatchewan, and occasionally to the United States.
• Preference given to applicants with energy industry experience and/or familiarity!

Why Youll Want to Join the WatchDog pack:

• Competitive Salary & Industry-Leading Employee Perks & Benefits!
• Employer RRSP Program
• All employees start with 3 weeks vacation.
• Opportunity to grow, learn, and make a real impact working in a collaborative environment with forward-thinking clients and supportive teammates.
• Youll get to shape how our clients experience WatchDog!
  

AFTI Watchdog values and promotes the diversity of the people it hires and serves. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.