Product Adoption Team Lead

(Product Training)

Are you the kind of person who thrives on engaging with clients, and gets excited about sharing knowledge? If so, you might be the perfect fit for our Product Adoption Team Lead role!

About the Role

Were on the hunt for a tech-savvy, people-loving superstar to lead the WatchDog product training initiative. Youll be the go-to expert helping new and existing clients understand, adopt, and master our innovative well site monitoring solution. If the idea of creating training programs, training clients and collaborating with an awesome customer service/support team excites youkeep reading!

Role Description:

Client Training (50%)

Deliver engaging product training sessions via LMS, Teams, or in-person

Conduct site visits to understand client needs firsthand

Answer client training requests (internally & externally)

Assist the Installations team in troubleshooting technical WatchDog issues and work closely with client support teams

Manage and spearhead the entire LMS training software system and online training materials

Learn complex applications and device mechanics like a pro

Knowledge of Oil & Gas operations a definite asset

Work with internal tools like K9, Hubspot, Jira, Confluence, and more

Collaborate with installations, customer support, and sales teams daily

Assist in commissioning devices to ensure everything runs smoothly

Documentation & Collaboration (50%)

Keep immaculate case logs, contribute to the knowledge base, and share insights with developers

Stay ahead of new product features and be the training go-to for clients

Create and maintain top-tier documentation for training and product updates

What Were Looking For:

2+ years in customer service, training, or facilitation

Post-secondary education required (bonus if its in Petroleum Engineering or Oil & Gas!)

Excellent communication skillsclear, professional, and engaging

Ability to work independently and meet/exceed deadlines

Detail-oriented & tech-savvy (Microsoft Office, Hubspot, ticketing systems)

Oil & Gas knowledge a definite asset!

Willingness to travel up to 50% for client training as needed (1-2 weeks per month)

Valid Class 5 drivers license to visit remote client sites

Performance Goals Youll Crush

Respond to client inquiries within 2 business hours

Aim to connect with new customers within 15 days of their initial order

Deliver internal training within 1-2 business days

Conduct off-site training sessions monthly

Manage multiple tasks like a pro while staying positive & engaged

Why Youll Want to Join the WatchDog pack!

v Competitive Salary & Industry-Leading Employee Perks & Benefits!

v All employees start with 3 weeks' vacation!

v Opportunity to grow, learn, and make a real impact working with forward-thinking clients

v Collaborative environment with supportive teammates

v Youll get to shape how our clients experience WatchDog!