Take your career to the next level as an HR Specialist. Join a forward-thinking team committed to fostering a dynamic and people-centric workplace. Use your expertise to shape HR strategies that drive organizational success and create meaningful impact. Ready to make a difference? Apply today!

Responsibilities

Managers of Support Roles

• Manages through team leads and may directly manage support and lower-level professional employees to deliver operational objectives through others
• Manage a team of employees in the Support track, and occasionally manage lower-level Professional track roles (P1 and P2)
• Provide direction based on established policies and practices
• Identify opportunities for improved work practices (e.g., increased efficiency) and recommend them to senior leadership
• Manage and resolve escalated operational issues resulting from process gaps or evolving user requirements
• Develop and oversee routine operational plans, typically on a monthly timeline
• Operate tactically, making decisions within established policies, procedures, and precedents

Team Management

• Lead and develop a high-performing team that consistently delivers exceptional service
• Ensure quality training and cross-training to support business continuity
• Monitor team performance and maintain compliance with organizational standards
• Foster a customer-centric mindset and deliver outstanding employee experiences
• Collaborate effectively with stakeholders and support team development goals
• Promote an inclusive work environment and respect for diverse cultures

Operations Management

• Monitor service delivery through quality assurance, case data reviews, and employee feedback
• Optimize operational processes and promote self-service opportunities
• Serve as a trusted partner in supporting global and regional people initiatives
• Organize and lead meetings, analyze key metrics, and propose strategic improvements
• Manage escalations and ensure timely incorporation of legislative and policy updates
• Drive continuous improvement and maintain comprehensive knowledge databases

Project Management

• Lead and execute projects focused on process improvement and innovation
• Collaborate with global teams to implement success criteria and project plans
• Represent HR support functions in cross-functional projects and group-based initiatives

Minimum Qualifications

• Bachelor's degree (BA or BS)
• 5+ years of experience in HR Operations, Shared Services, or HR Transformation.
• Demonstrated transformational mindset and experience in process design
• Strong customer service orientation with a focus on employee experience
• Deep understanding of HR compliance, policies, benefits, and employment law in the US, Canada, and Latin America
• Experience with HR case management tools, Workday, and emerging AI technologies
• Proven ability to build effective, inclusive teams
• Excellent communication, facilitation, and organizational skills
• Strong analytical capabilities and the ability to collaborate across large teams

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NearSource Technologies values diversity and is committed to equal opportunity. All qualified applicants will be considered regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.