Business Analyst (12-month Contract)

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.

This is an exciting 12-month contract opportunity for a seasoned Business Analyst to work in a dynamic and collaborative environment, focusing on defining and maintaining the company's solution architecture blueprint for interdepartmental efficiency. Reporting into the Vice President of Claims, you will be responsible for analyzing business needs, defining requirements, and designing effective, scalable solutions that align with our strategic objectives. You will act as the key link between business stakeholders and technical teams, ensuring that solutions are fit-for-purpose and efficient. A focus will be claims, policy processing, and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Additionally, the role will provide analytical support for various projects and initiatives aimed at enhancing processes within the organization.

What will you do?

• Work closely with all stakeholders to understand business process, industry standards, and related requirements.
• Cultivate strong professional relationships within business units to thoroughly understand business needs
• Create Function Specification Documents and System Requirement Specification.
• Plan, facilitate, and conduct requirements-gathering sessions, meetings, and presentations
• Identify and translate business project needs into clearly defined scope, requirements, and user stories and derive functional and non-functional requirements.
• Create documentation inclusive of business use-cases, process/data flows, traceability matrices, and report mock-ups
• Lead review sessions for completed business/functional requirements with key business users to gain consensus and final business approval
• Perform gap analyses between current and target state solutions and conduct feasibility studies and risk assessments for proposed solutions.
• Participate in the development and planning and execution of Systems Integrated Testing and User Acceptance Testing, including test plans and respective documentation as well as scripts based on requirements.
• Develop frameworks and methodologies to enhance efficiency and adaptability across the organization's application portfolio.
• Collaborate with third-party vendors and technology partners
• Review emerging technologies, ensuring technical integrity throughout the solution lifecycle, and fostering continuous improvement
• Ensure future solutions are efficient and effective across all business processes while being consistent across products
• Collaborate with IT, project management, and business units to ensure solutions are correctly implemented.

About You:

• Bachelor's degree in a relevant field — Business Administration, Commerce, Computer Science, Information Systems, or a related discipline.
• 5–7 years of relevant experience in business analysis and solutions design
• Experience/understanding of business process engineering and systems development lifecycle
• Strong analytical skills, mapping skills, and writing skills, to include solid experience in writing functional and technical specifications
• Strong understanding of enterprise architecture principles, business analysis frameworks, and solution design methodologies.
• Ability to translate complex business needs into simple, effective solutions.
• Proven hands-on experience with the creation of business process diagrams, data rules, business requirements, and functional requirements/user stories
• Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.
• Experience with iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes
• Experience operating and interfacing with business management during walkthroughs, interviews, presentations, and negotiation processes
• Proven track record for creating clear, concise deliverables that reflect a deep understanding of business needs and software functionality
• Excellent communication skills with the ability to work with cross functional teams in understanding, communicating, and interpreting business processes and needs

We Offer:

• Competitive Base Salary
• Location is a combination of remote work from home and from our new head office in the heart of Toronto's Financial District

For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.

ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.