Office Manager

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.

As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Office Manager in Toronto.

Reporting to the Vice President Operations, the Office Manager will be responsible for overseeing day-to-day operational functions of our office. This role equally requires efficient functioning of the office environment, ensuring adequate inventory of office-related items, and the timely support of the organization's needs.

What will you do?

Office Management

• Oversee general office operations, including facility management, vendor relationships, office supplies, equipment inventory management and procurement.
• Supervise and mentor the team, ensuring their work aligns with organizational goals and deadlines
• Manage office budget, track expenditures, and implement cost-saving measures without compromising operational effectiveness.
• Provide staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
• Managing business relationship to landlord including planning and execution of office renovations or managing relocations to new facilities.
• Build and maintain vendor relationship(s) including selection and ensuring of cost-effective business relationships.
• Ensure compliance with health and safety regulations and maintain a productive, clean, and efficient working environment.
• In charge of Carbon footprint data collection and assist in finding ways to reduce ARAG Carbon footprint.
• Greeting visitors and answering a low volume of incoming phone calls.
• Send and receive packages using courier services.
• On occasion, act as a backup for executive assistant duties to our Chief Executive Officer (CEO).

Operations

• Maintain and expand our company intranet site using SharePoint.
• Support local IT and HR with onboarding new employees.
• Collect and present data to help access office and company efficiency.
• Audit and maintain our internet-based telephone system.
• Oversee and support OpenPath system by ensuring accurate management of access to employees, visitors and guests is maintained diligently.
• Continuous ways to review and evolve the Operations department by identifying key efficiencies or process improvements.
• Participate and support with audit(s) both internally and externally as needed.
• Perspective support implementation and enforcement of IT policies to ensure data security, privacy, and compliance with relevant regulations, in accordance with ARAG UK's IT policies
• Collaboration with our IT Service provider and local IT Support Specialist by troubleshooting technical issues across the organization.

About You:

• College diploma or bachelor's degree in business administration, information technology, or a related field.
• Five (5) years of experience in office administration, with 1-2 years of office management experience.
• Proven experience supervising and managing a small team, including providing direction, feedback, and mentorship.
• Strong interpersonal skills, with the ability to foster teamwork, collaboration, and a positive office culture.
• Ability to work independently with minimal supervision and as part of a team environment.
• Excellent organizational, problem-solving and time-management skills, with the ability to prioritize tasks effectively and shift priorities as needed by the business.
• Ability to provide and receive constructive feedback.
• Working knowledge of Visio, SharePoint, and Microsoft Telephony.
• Strong business acumen.
• Ability to work with all levels of the organization while maintaining a high level of professionalism and confidentiality.

We Offer:

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our new head office in the heart of Toronto's Financial District

For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.

ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.