Stepping Stones Crisis Society is looking for an enthusiastic and experienced Social Enterprise Manager to join their team full time!
Stepping Stones Crisis Society is dedicated to supporting individuals and families affected by domestic violence and crisis situations. Their mission is to provide a safe and nurturing environment where those in need can find refuge, support, and resources to rebuild their lives. They offer a range of services, including emergency shelter, counselling, education, and advocacy, all aimed at empowering clients to overcome their challenges and achieve long-term stability and safety.
The Social Enterprises Manager oversees the daily operations and profitability of two retail locations in Cold Lake: Ella's Closet and Orbiting Trends, supporting income-generating activities that help fund Stepping Stones' programs. This role works closely with the Operations & Fund Development Team to promote financial sustainability, reduce reliance on external funding, and provide training and job opportunities for clients.Role Overview:

• Full Time, 40 hours / week
• Based out of both retail locations in Cold Lake, AB
• Benefits after 3 months
• Competitive compensation

Duties and Responsibilities:Under the supervision of the Community Engagement & Events Manager, the Social Enterprises Manager will be expected to carry out the following tasks:

• Overseeing Daily operations of, Ella's Closet and Orbiting Trends, including staff management, scheduling, product presentation, inventory management, and carrying out seasonal changes and promotional activities
• Ensure customer satisfaction and that complaints are addressed professionally and with positive resolution for customer
• Manage the hiring and training of employees and volunteers
• Sign off on time sheets and schedules
• Donation management including allocating stock for both stores and donation flow during peak times
• Overseeing store level auctions
• Ensure OH&S and Stepping Stones Policies are implemented and adhered to.
• Ensure government regulations regarding second-hand merchandise are followed
• Identify methods, processes, and tools to implement, sustain and grow social enterprises/ income generation opportunities including fundraisers and securing new partnerships with local stakeholders and business owners
• Ensure accuracy of daily sales sheets, Inventory, bank deposits and any other financial records.
• Prepare quarterly reconciliation of Ella's Consignment
• Support development of effective business management processes, such as: budgets, costs and income analysis, feasible business strategies, etc.
  

Qualifications

• Post-secondary business certification considered an asset
• Minimum of 1 year of work and/or volunteer experience in Business Administration
• Class 5 Operator's License with acceptable abstract
• Clear Criminal Record Check
• Budget development, administrative skills and financial management experience required
• Experience with designing, developing and implementing social enterprises highly desirable
• Excellent interpersonal and communication skills
• Highly organized, flexible, independent, culturally sensitive and detail oriented with the ability to multitask
• Able to effectively communicate both verbally and in writing
• Strong customer service and troubleshooting skills
• Able to plan and organize work effectively and ensure its completion
• Well-defined sense of diplomacy and professionalism, including solid negotiation, conflict resolution, and people management skills