Contract role until March 1st 2026, 35 hours/week

Bargaining Unit Position

Who we are

YouthLink believes in the potential of every youth, and we are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.

Guided by our mission and inspired by the potential to make a profound impact, Youthlink works closely with youth, families and partners in our community. We come together to highlight and develop strengths, aspirations and positive actions that improve the health and well-being of all who live, work, study and play in our community. As a service delivery organization, we leverage data-driven decision-making and grassroots engagement with youth advisory councils to create an inclusive, innovative, and responsive agency that provides the best fit and most needed services for our communities.

If you are seeking a meaningful opportunity and want to play a key role in bringing our vision for a stronger Scarborough where all youth and families thrive, join us.

Who we need

We are hiring a Wraparound Facilitator to support youth ages 12 to 18 in Scarborough who are either at risk of entering care or currently in care and need support to return home. Reporting to the Senior Clinical Manager, you will lead families through a strengths-based Wraparound process—developing safety plans, building support teams, setting goals, and coordinating services that reflect each youth's voice, culture, and values.

In this role, you will be part of a critical program focused on keeping families together, empowering youth to shape their futures, and ensuring access to the services and support they need to heal and thrive. You will walk alongside youth and families during pivotal moments, helping create stability, connection, and lasting impact.

If you are purpose-driven and passionate about helping youth stay connected to their families and communities, this is your opportunity to make a meaningful difference.

This is a contract position ending March 1, 2026. The role requires availability for two evening shifts per week (6–8 p.m.), with daytime hours adjusted accordingly. Travel to in-person meetings within Scarborough and occasionally outside of catchment areas.

What's in it for you

Purpose. You will be part of a deeply meaningful process that transforms lives and strengthens families in Scarborough. You will support youth in navigating trauma and rebuilding trust, helping them remain with—or reconnect to—their communities.

Impact. You will contribute directly to YouthLink's mission to build a community where all youth thrive. Your work will empower youth and families, creating early, life-changing interventions and helping them realize their goals. Your support will be felt immediately and lastingly.

Support. You will join a collaborative, equity-driven team that values mutual care, respect, and professional growth. Supervision and mentorship are built into the structure, ensuring you are supported by colleagues who share your passion for youth wellbeing.

How you will make an impact:

• Advocate and champion. You will raise awareness of Wraparound by delivering outreach presentations to Child Welfare agencies and Central Point of Intake. You will consult with internal teams and external service providers, research relevant programs, and determine service eligibility, referring clients elsewhere when needed.
• Deliver Wraparound. You will build trust through one-on-one engagement with youth, guiding strengths-based problem-solving and developing individualized plans. You will attend appointments with clients, coordinate follow-ups, and lead Family Conference meetings. You will form collaborative teams of formal and informal supports and facilitate Wraparound meetings in-home, in the community, and virtually. These meetings will address safety concerns and assess needs, values, and cultural identity. You will also mediate between stakeholders such as schools, service providers, and families.
• Manage process. You will conduct intake assessments, collect evaluations and surveys, and maintain thorough documentation. This includes case notes, statistics, client files, meeting agendas, and Wraparound plans. You will ensure all documents meet YouthLink's guidelines. You will participate in supervision, peer meetings, and relevant provincial and national Wraparound networks.
• Engage in collaboration and professional development. You will work closely with Clinical teams, support new facilitators, and apply an intersectional lens that promotes equity and diversity. You will contribute to community initiatives, team discussions, and internal committees. You will pursue ongoing professional development through supervision, clinical consultations, training, and YouthLink's Strategic Plan participation. You will uphold all health and safety protocols to protect yourself and your colleagues.

What you bring:

• The education and training. You have an undergraduate degree in Social Work, Psychology, or a diploma/degree in Child and Youth Work, Social Services, Community Justice, or a related field—or an equivalent combination of education and experience. You have completed or are willing to complete Wraparound Facilitator Training and CPI (Non-Violent Crisis Intervention). Training in trauma-informed care and Standard First Aid certification are assets.
• The experience. You have at least two years of experience working with youth and families, delivering strength-based support, facilitating parenting groups, and managing complex needs. You are adept at working with marginalized youth, newcomers, and diverse populations in under-resourced communities. You bring a trauma-informed, relationship-based approach to case management and care coordination. Your experience also includes harm reduction and substance use support for youth and families.
• The practice-based knowledge. You have a proven ability to build strong, trusting relationships with youth and families. You are a strong advocate, deeply committed to empowerment and engagement. You understand harm reduction approaches, are familiar with Scarborough and GTA community resources, and stay current on laws, mental health issues, and regulations impacting your work.
• The integrity. You navigate ethical situations with professionalism and care. You value accountability, focus on measurable outcomes, and manage stressful situations with empathy and diplomacy. You are receptive to feedback and committed to growth.
• The interpersonal skills. You communicate with empathy and cultural sensitivity, especially when addressing racial trauma. You are an active listener with a strong mental focus. You adapt your communication style to meet the needs of individuals and groups, always prioritizing clarity, authenticity, and connection.
• The technical skills. You are comfortable using mobile phones, text, and video platforms to engage youth and families, and you are proficient in clinical documentation using EHR systems, Microsoft Word and Teams, Adobe, and Outlook.

Compensation: $50,105 annually, pro-rated based on the length of the contract, and aligned with the terms of the collective agreement.

Join us.

YouthLink's core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways.

We value leadership, acting in ways that exemplify what we expect of each other and our clients. We work together, bringing out the best in each other and creating strong working relationships. Our professional ethics are evident in all the work we do and the decisions we make.

We value humanity and show consideration for people, their abilities, skills, diversity and perspectives. We create an inclusive workplace that celebrates individual differences and, through our actions, demonstrates empathy, goodwill and honesty.

We value innovation, demonstrating flexibility and changeability in adapting to our work and community dynamics. We show courage in developing service initiatives that will improve the well-being of our clients and their families.

We value respect for people for who they are and for their knowledge, skills and experience as individuals and team members. We treat clients with respect and fairness and encourage the same in return.

We value excellence, demonstrating competence and accountability in delivering client services. We display clear judgment and exhibit clear thinking and reasoning in all situations. We continually strive to accomplish all tasks and provide outstanding service for our clients.

What you can expect from our hiring process. Please note that a request for proof of your education/ certification/ board or governing body registration relevant to the role will be requested before an interview with the hiring manager.*

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role.
• An interview with the hiring manager and other management team members to share your experience and knowledge and expand on your approach to actively building trust and supporting an environment and programs through an anti-Black racism lens.
• A Vulnerable Sector Search with Broad Record Police Check, as well as references, will be conducted before an offer of employment. Proof of medical clearances, including up-to-date vaccinations and tuberculosis testing will be requested.

Apply now.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.

We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and embrace working outside of Euro-centric practices.

If you meet 70% of the qualifications we are looking for and share 100% of our passion and commitment to supporting youth and their families, please submit your application. We can't promise to hire you; we can promise to review your lived and learned experiences fully.

We are committed to providing equitable employment opportunities and a workplace free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at [email protected].

*As a funded organization offering mental health services, our regulatory guidelines require certification and registration in good standing with a governing board or college. Out of respect for your time, we ask for proof in advance of hiring manager interviews as this is a mandatory requirement.

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