The Role:

The position of Operations Support Specialist is an integral part of the inner workings of Rome Logistics Group. You will be working closely with senior operations, managing the tracking requests, while focusing on the shipping process from start to finish. Your key responsibilities would include identifying shipment needs, collaborating with carrier partners, order entry, and most importantly, problem solving. Operations Support Specialist is tasked with ensuring things go according to plan or thinking on their feet when they don't. The ideal candidate for this position typically identifies as conscientious self-starters with strong analytical skills, and a knack for teamwork.

About Rome:

Founded in 2000, Rome is a third-party logistics (3PL) company that provides customized solutions to help companies and carriers optimize their supply chain operations and dramatically improve service, rates, and speed to market. With offices in Kitchener, London, Toronto, Pickering, and Winnipeg, we are currently undergoing rapid growth and the opportunities to expand your career at Rome are limitless. Our success is the success of the people around us and our culture is what makes Rome a fun and rewarding place to work. We offer a small, collaborative team environment with continued goals of growth, learning and a few laughs. You'll have the supportive team to help you reach your full potential.

This is an in-office position: Monday - Friday, 8:30AM-5PM

You Will:

• Tracking Shipments: Utilize various tracking systems and tools to monitor and track multiple shipments daily. Ensure accurate and timely updates on shipment status and transit ETA (Estimated Time of Arrival).
• Communication: Effectively communicate transit ETA's and shipment updates to the team and stakeholders. Collaborate with carriers, suppliers, and internal departments to facilitate smooth transit and address any issues promptly.
• Late Deliveries Management: Identify and manage delays or issues with shipments, working with carriers and logistics partners to resolve delays and expedite deliveries when necessary. Keep the team informed of potential schedule impacts due to late deliveries.
• Order Entry: Assist with entering new orders into the system accurately and in a timely manner. Coordinate with sales and customer service teams to ensure completeness and accuracy of order details.
• Freight Quoting: Support freight quoting processes by obtaining quotes from carriers, evaluating pricing options, and communicating freight costs to relevant stakeholders. Maintain records of freight quotes and assist in negotiating competitive rates.
• Documentation: Maintain organized and up-to-date documentation related to shipments, orders, and freight quotes. Ensure compliance with regulations and internal policies regarding documentation and record-keeping.
• Problem-solving: Proactively identify and resolve issues related to tracking, shipping, and administrative tasks. Collaborate with team members to implement solutions and improve processes.

You Have:

• High school diploma or equivalent; (additional education or certification in logistics, supply chain management, or related fields is an asset).
• Previous experience in track and trace operations, order entry, freight quoting, or related roles preferred.
• Familiarity with shipping and logistics processes, including carrier operations, transit times, and documentation requirements.
• Strong communication skills, both verbal and written, with the ability to collaborate effectively with internal teams and external partners.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
• Proficiency in using computer software and tools for tracking shipments, entering orders, and managing documentation (e.g., MS Office Suite, shipping software).
• Ability to work independently, solve problems creatively, and adapt to changing priorities in a fast-paced environment.

Work Perks:

• A small, supportive team environment.
• Competitive salary and benefits package.
• Comprehensive benefits plan/GRRSP contribution match
• Opportunities for professional development and growth.
• Supportive and collaborative work environment.
• Paid vacation and personal time off.
• Quarterly social events (BBQ's, Jays games, etc).
• Certified as one of the top 50 Best Workplaces™ in Canada for 2022!
• A healthy work-life balance.
• Company culture that fosters genuine camaraderie.

Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer.