This is a remote position.

• Respond to customer inquiries and requests promptly and professionally via phone, email, and live chat.
  
• Troubleshoot customer problems and provide clear and concise solutions.
  
• Process customer orders, returns, and exchanges efficiently and accurately.
  
• Research and answer questions about our products, services, and policies.
  
• Build rapport with customers and strive to exceed their expectations.
  
• De-escalate and resolve customer complaints in a calm and professional manner.
  
• Document customer interactions and maintain accurate records.
  
• Identify opportunities to upsell and cross-sell products and services (depending on company focus).
  
• Follow company policies and procedures to ensure consistent and high-quality service.
  

Requirements

• High school diploma or equivalent (Bachelor's degree a plus).
  
• Minimum 1 year of customer service experience (preferred).
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Strong written and verbal communication skills.
  
• Ability to work independently and as part of a team.
  
• Positive and professional attitude with a genuine desire to help others.
  
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  
• Ability to learn new software and technologies quickly.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunity to work in a fast-paced and dynamic environment.
  
• Be part of a team that is passionate about providing exceptional customer service.
  
• Make a real difference in the customer experience