ABOUT THE POSITION
Reporting to the operations leadership team for the Concorde Group, this General Manager position will be accountable for the overall performance of National 17th. This is a strategic business partner role responsible for driving results aimed at achieving the company's goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.
WHO WE ARE
Concorde Group entered Calgary's hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and over 30 years later has grown to become one of Canada's largest and most diverse hospitality companies. Now with a plethora of establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.
WHAT WE OFFER
- Compensation package includes competitive annual salary
- Gratuities
- Paid leave for sick and bereavement
- Pay program based on performance and discretionary bonuses eligibility
- Professional development financial support
- Parking
- Duty meals
- Comprehensive extended health and insurance benefits package
- 3 weeks' vacation
- Cell phone allowance
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials
WHAT YOU'LL DO
- Understand and execute operations of a bustling business using all current procedures, standards, specifications, guidelines, and training programs
- Develop and execute operational strategies
- Quality control - food and beverage are consistently prepared and served according to the restaurant's recipes, portioning, preparing, and serving standards
- Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures
- Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation
- Assist the General Manager with preparation for monthly cross-venue GP meeting
- Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend
- Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee
- Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies
- Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations, but understand that this position is not full-time floor manager plus administrative responsibilities
- Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback
- Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance schedules
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures
- Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met
- Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures
- Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
- Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns
- Execute ad-hoc administrative and operational duties are required
WHAT YOU HAVE
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred)
- 5+ years of hospitality experience preferred
- Extensive wine and cocktail knowledge preferred
- Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems
- Advanced writing and grammatical proficiency
- To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels
- Working knowledge of applicable employment related legislation
- Integrity, discretion and judgment with tact and diplomacy on confidential matters
- Advanced skills with Microsoft Office Suite
- Experience with any payroll, HRMS and/or LMS
- Comfortability with team delegation and holding others accountable for tasks
WHAT YOU NEED
- Excellent communication skills both written and oral – approachable and genuine
- Take pride in their work and respects the responsibilities and time of others
- Know how to maintain a work life balance that works for them and the business
- Lead by example on and off duty
- Be passionate about the hospitality industry
- High personal and business ethics driven by an authentic and caring personality
- The ability to take ownership of duties, show initiative, proactive and learns from mistakes
- Be naturally positive attitude, great personal hygiene, and a high level of deportment
- To possess good judgment and problem-solving mindset
- To be tactful, use discretion and keep confidential information secure
- To build up the comradery of their team and inspires teamwork
- Determination to always improve, doesn't shy away from difficult conversations, openly gives and receives positive and critical feedback well