Great Place to Work® Certified

IT Retail Systems Administrator – Hybrid Remote

Reports to: IT Retail Manager - North America

Location: Vancouver, BC or Toronto, ON

Annual Salary: $70,000 - $75,000

We are looking for an IT Retail Systems Administrator to join our Information Technology Team. This position will administer the Retail Systems comprising of Microsoft Dynamics 365 Commerce (POS, Finance & Operations, Loyalty, eCommerce), Microsoft Dynamics 365 Marketing, Profisee Master Data Management and Adyen Payments.

Key responsibilities include:

• Administer and configure the Retail Systems in accordance with business needs such as new site setup & campaigns.
• Maintain and provide escalation point for Support Services in relation the various Retail Systems
• Work with 3rd party vendors to investigate and resolve issues

• Support testing and deployment of all software updates to the production environment
• Field incoming problem tickets from end users to resolve configuration and software issues within the Retail Systems including categorization, prioritization, and technical escalation
• Write, publish, or update configuration documents related to Retail System operations for use by Support Services or other members of the department
• Assist with projects and other duties as assigned

Requirements

What You Bring to the Table:

• 4+ years' experience in IT support or comparable role
• Post-secondary Degree or diploma with concentration in computer science or related field
• Experience with core software applications including Microsoft Dynamics 365 Commerce and / or Microsoft Dynamics 365 Marketing or similar retail software applications
• Knowledge in cloud solutions, IT demand management, testing protocols, Microsoft Azure, programming (e.g. HTML, JavaScript, ASP.NET) is an asset
• Proven track record in meeting deadlines and integrating new technologies
• Retail Industry experience as a nice to have
• Ability to work in a team to discuss technical matters pertaining to issues, problems, or technical specifications
• Excellent communication skills, both written and verbal
• ITIL Foundations Certificate is a nice to have

Benefits

What's in it for You:

• Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!
• A flexible hybrid work arrangement and a one-time work from home reimbursement to ensure you're set up for success
• Competitive salary, bonus and vacation plan
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health Spending Account
• Paid sick, mental health and personal leave days
• Paid day for community service or volunteer opportunity
• Subsidized wellness program and an on-site gym facility
• An open, ‘continuous-learning' environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.