Program Overview – Workforce Development, Community Programs
Workforce Development offers various programs to support community members in improving their soft and technical skills and helps individuals secure long-term employment in specific sectors. The Workforce Development team supports those unemployed or under-employed with specific skills training and employment support for attachment with employers in various sectors.
What You Will Do
- Make a difference in the lives of people and organizations by using your knowledge and administrative skills to support the Workforce Developmental team and serve community members seeking employment-related services.
- Use a variety of digital tools to manage data related to communication, research activities, participants, contacts and events (e.g., Client Relationship Management System, Eventbrite, MS Teams, MS Outlook, Excel).
- Enter invoices in the invoice management system and manage invoice records.
- Respond (via telephone, email, in person, mail) to inquiries relating to aspects of greeting and welcoming adults, newcomers, persons with disabilities, students, youth, employers, and guests.
- Register and refer clients for appropriate services.
- Update and maintain information/records on management information systems.
- Initiate outbound calls and email correspondence to notify research participants, clients/visitors/employers of workshop registration, surveys, updated information, and support marketing.
- Create Word documents of confidential reports, agendas, submissions, minutes, and proposals.
- Oversee and maintain data according to the established management information systems and procedures and archiving files while adhering to privacy and confidentiality requirements.
- Compile and generate financial and statistical reports.
- Complete special assignments such as preparing for community meetings, sending out broadcast flyers and emails to the community as required, handling petty cash, ordering stationery, etc.
- Grade 12 Education and/or 2+ years' work experience in office administration.
- Advanced skills utilizing Microsoft Office Applications, 50+ net wpm typing. Strong computer literacy, including Intermediate Excel report writing.
- Excellent verbal and written communication skills.
- Patience, compassion, and sensitivity to different cultures and different levels of abilities.
- Excellent listening, customer service, decision-making, judgment, attention to detail, problem-solving skills, and understanding when to escalate complex issues to management.
- Ability to work within a team environment with limited supervision.
- Well-organized team player who can take initiative to manage change/transitions with the ability to prioritize and multi-task promptly.
- Takes pride and initiative in work to ensure a high standard of service.
- Ability to learn quickly, adaptable, flexible, and resourceful.
- Sensitivity to confidential information.
- Demonstrated ability to set and meet deadlines/targets.
- Knowledge of the social services non-profit employment sector is an asset.
- Understanding of and sensitivity to issues facing vulnerable populations is an asset.
- Crisis Intervention and First Aid Certifications are considered an asset.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
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