Smithers Community Services Association is a non-profit organization that believes in raising the bar on what it means to do a good job. As a member of the Smithers Community Services team, you are fully engaged in your work, you take personal responsibility for your experience with the Association, you are a professional who operates from a place of ethics and integrity and you are prepared to evolve, change and grow as a result of working here.

PROGRAM: Better at Home

POSITION: Housekeeper

DATE POSTED: May 6, 2024

CLOSING DATE: May 20, 2024 (noon)

JOB TYPE: Regular Part-time (14 hours per week and some casual hours)

COMPENSATION: $25.00-$26.00/hour

PROGRAM SUMMARY:

Better at Home is a province-wide initiative designed to help seniors remain independent at home and stay connected with their community.

Better at Home supports seniors to age in place with dignity, stay socially connected and reduce social isolation, particularly among those seniors who are most vulnerable. The program recognizes that seniors play an integral and growing part in community and aims to help them with simple day-to-day tasks so they can remain living in their own home.

The Better at Home program offers a range of non-medical support services such as light housekeeping, grocery shopping, minor home repairs, friendly visiting, snow shoveling, light yard work, and transportation to appointments.

Services are delivered by volunteers and paid workers. Seniors are charged a fee for services on a sliding scale based on income.

POSITION SUMMARY:

The Better at Home program is seeking a dedicated individual to fill a crucial role that contributes significantly to the success of our services. This position entails providing essential light housekeeping and laundry services to seniors who live independently in their own homes. More than just maintaining a clean environment, this role is about fostering meaningful social connections. It offers emotional support and companionship, which are just as vital as the practical assistance provided. The role includes a structured social connection component, which complements the housekeeping tasks by incorporating a system to monitor the health and well-being of our community's vulnerable seniors. Through this combination of social engagement and housekeeping, the position aims to build and maintain consistent, supportive relationships between the Smithers Community Services Association (SCSA) and the seniors we serve, ensuring their safety, comfort, and happiness.

REPORTING RELATIONSHIPS:

Reports To: Better at Home Program Coordinator

Direct Reports: No direct reports

PRIMARY RESPONSIBILITIES:

• Provide essential housekeeping services to participants.
• Ensure that living spaces are clean, safe, and promote well-being.
• Perform light cleaning tasks and maintain hygiene in high-risk areas like kitchens and bathrooms.
• Keep pathways to essential areas such as the kitchen and bathroom clear of debris.
• Engage with seniors to build a sense of connection and community.
• Communicate effectively with the Program Coordinator to ensure a steady supply of cleaning materials.
• Accurately maintain participants' records.
• Uphold the confidentiality of participant information and adhere to professional boundaries.
• Carry out other related duties as assigned.

QUALIFICATIONS:

Education

• Grade 10 education

Knowledge and Experience

• Knowledge of good customer service techniques
• Experience performing light housekeeping duties an asset

Skills and Abilities

• Ability to work effectively as a team member.
• Ability to read, write, and communicate in English.
• Ability to communicate professionally and respectfully with all individuals.
• Ability to establish and maintain professional and appropriate relationships with residents and/or their families/representatives.
• Ability to comply with safe work practices.
• Possesses good listening, problem-solving, and communication skills.
• Performs other related duties as assigned.

ADDITIONAL REQUIREMENTS:

• Be familiar with and adhere to the philosophy, policies, and procedures of the Association.
• Always represent the Association in a positive and professional manner.
• Understand and commit to the terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Search as and when required by the Association.
• Actively participate in regular performance evaluations.
• Attend staff meetings.
• Possess a valid driver's license.

SCSA's 10 Key Operating Principles:

1. Transparency: We communicate openly and honestly both internally and externally, sharing relevant information and feedback.
2. Collaborations: We work together with our partners, clients, and communities, leveraging our diverse strengths and perspectives.
3. Innovation: We embrace change and creativity, seeking new ways to improve our products, services and impact.
4. Diversity, Equity, Inclusion and Accessibility (DEIA): We value diversity, equity and inclusion, and strive to make our work accessible and valuable for all.
5. Accountability and Sustainability: We take responsibility for our actions and outcomes, and ensure that we operate in an ethical and sustainable manner.
6. Effectiveness and Efficiency: We deliver high-quality results, using our resources wisely and optimizing our processes.
7. Human Centric: We put people first, caring for the well-being and satisfaction of our staff and clients.
8. Policies and Implementation: We follow clear and consistent policies and implement them effectively with a focus on equitable procedure.
9. Fairness, Consistency and Dignity: We treat everyone fairly and consistently, respecting their rights and dignity.
10. Privacy and Boundary: We respect the privacy and boundaries of our stakeholders, clients and staff, protecting personal and confidential information while guarding staff capacity.

Smithers Community Services Association ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: May 2024