Retailors, a subsidiary of Fox Group (9,000+ employees globally) -- is a leading, fast-growing retailer, specializing in the sports, and athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada, and Israel.

Why work with us?

This is a fabulous opportunity to join the Retailors adventure in Canada and to actively contribute to the development of the business by becoming part of a global brand that offers endless possibilities to learn and grow. Our shared vision promotes leadership skills and helps every employee to reach their full potential.

What you will get:

• Amazing discount on Nike gear
• Opportunity to learn and grow your career with an outstanding luxury athletic wear brand
• Positive and supportive team environment
• Health, dental and a health care spending account
• Bonus program

The Senior Coach's mission is to ensure the success of the store by working with the Head Coach on hiring, training, and developing a high performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience; and you create a ‘great place to work' for all employees where contributions are valued and recognized. The Sr. Coach is a natural leader and supports the Head Coach in the daily operations of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People

Development & Team Building

• Elevate and assist in hiring top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performance sales team
• Consistently building employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
• Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth

Leadership and Communication

• Demonstrate superior communication skills by communicating successes, opportunities, and solutions to drive employee engagement
• Demonstrate exceptional customer experience by leading and modeling exemplary customer service practices and the ability to handle customer complaints and escalations effectively
• Participate and is fully engaged in Conference Calls & Team Meetings
• Maintain high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expects the same of their team
• Foster a positive team culture and create a supportive and inclusive work environment
• Build strong relationships among team members and key stakeholders

Store Operations

• In the absence of Head Coach, oversee all daily operational procedures and ensure the successful operation of the store in all areas
• Identify and execute efficiencies and best practices
• Effectively schedule according to payroll, sales trends, & athlete performance to maximize opportunity
• Analyze sales data, key performance metrics to identify opportunities for improvement, recognize trends, and develop action plans to drive sales growth
• Ensure the team meets sales goals and key metrics: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing
• Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable
• Collaborates with the Business Planner to set goals that are specific, actionable, and based on established KPI's

Planning and Merchandising

• In the absence of Head Coach, oversee the Visual Merchandising team and ensure the merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
• Deliver on the planning and execution of merchandise launches
• Communicate qualitative and proactive feedback to the Head Coach and District VM Manager on products & visual merchandising to drive results
• Effective management of product flow from Back of House to floor

Minimum Qualifications

• Minimum of 3 years' experience in a retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
• Ability to work weekends, evenings and holidays as needed

Core Competencies

• Strong communication and conflict resolution skills
• Superior customer service skills
• Ability to delegate
• Team player
• High attention to detail
• Excellent organizational and time management skills
• Able to multitask
• Ability to be agile and adaptable
• Excellent decision-making and critical thinking skills
• Able to forge strong relationships
• Ability to motivate, train, and coach others to a higher level of success and accountability

Working Conditions

• The job is performed on site indoors in a traditional retail store setting
• Extensive work interfacing with people
• Required to stand and walk for long periods of time during shift
• Sitting at a desk and working on a computer with exposure to general office noise, i.e., computer, printer
• Required to lift, carry or push/pull objects that weigh more than 20 lbs
• Ability to communicate orally is crucial
• Regular use of the telephone and e-mail for communication is essential

Retailors is an equal-opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity. However, only qualified applicants will be contacted.