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User support technician

TechGenx

St. John's, NL

Posted 30+ days ago

Job Details:

$32.40 / hour
Full-time
Entry Level

Overview
  • Education: College/CEGEP
  • Experience: 1 to less than 7 months
  • Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Personal suitability
  • Accurate
  • Efficient interpersonal skills
  • Ability to multitask
  • Time management
  • Support for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Support for newcomers and refugees
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Support for youths
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Support for Veterans
  • Supports Veterans in translating their military skills and experience into the language of the civilian job market
  • Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Support for mature workers
  • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
  • Supports for visible minorities
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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