Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care. We're looking for our next Customer Onboarding Specialist to develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project. Reporting to the Customer Onboarding Team Lead, the Onboarding Specialist will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems (during implementation), and ensuring smooth adoption of our products and services. Prepare and deliver customer implementation project plans, including on-site training Provide detailed account walkthroughs Clearly communicate account setup requirements and expectations with customers and other key stakeholders Create, deliver, monitor, and update user training plans based on customer needs Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed Ensure customers receive superior service; Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete I have prior experience with SaaS customer implementation I am proficient in Microsoft Office Suite or related software I can deliver training sessions that are organized and understandable I'm willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills PMP and CAPM considered an asset The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. We've built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too! Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, access to Teladoc medical experts, and a discounted gym membership. Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. An inclusive workplace – women account for 53% of our employees and 58% of people leaders. Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. This role will require you to work in our office located in Cambridge, ON up to 2 days a week. More than an hour away from the office location?