Contract

Entry Level

$19.61 - $23.28/hour

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great doesn't it? It is!

Housing Services provides a variety of services such as the ShelterCare program that provides individuals experiencing homelessness access to on-site, integrated housing and health supports in support of exiting the cycle of homelessness. Housing Services also includes supportive and affordable housing programs for those living on low income who may have experienced homelessness with on-site supports to maintain independent living.

Addiction Services programs provide support to adult individuals and their loved ones who are concerned about their substance use. Programs include: Staged Day Treatment & Community Counselling programs, Residential programs, Safer Use program, Rapid Access Addiction Medicine (RAAM) clinic, Community Withdrawal Support Services (CWSS), Concurrent Supportive Housing & Moving Forwards programs. The successful applicant will provide administrative and operational support for the Directors of Housing Services and Addiction Services. Provides on-site reception support for addiction services program and administrative support to Residential Addiction Treatment program.

** This is a full-time, contract position, from May 22, 2024 to July 24, 2024.

Schedule to have 30 hours per week – Monday to Friday, from 9am to 3:30pm. **

This position is funded by the Canadian Government Canada Summer Jobs program which requires that the following eligibility criteria be met:

1.Be between 15 and 30 years of age at the start of the employment contract;

2.Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,

3.Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

4.International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.

Key Responsibilities:

·General administrative/operational support to the Directors and the Housing and Addictions programs

·Provide on-site in person reception to program participants and visitors as well as via email and phone

·Monitor office supplies and program materials, contribute to their organization, place orders and pick up as requested

·Ensure office equipment is serviced as needed and respond to unexpected maintenance issues

·Assist with other program service activities and special events, including planning, preparation and clean up

·Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)

·Supporting correspondence for the Directors (as appropriate)

·Coordination of meetings, organization of calendars, contribute to effective scheduling practices

·Maintain program registration and waitlists using internal and partner systems, including receipt of assessments

·Support with in-service/external partner meetings including agenda support, minute taking, following upon action items as required

·Preparation of reports and presentations, coordination of quarterly submissions, standard letters/briefing notes etc.

·Maintenance of organizational charts, shared folders, policy and process

·Organize and maintain electronic and paper files, in accordance with agency or program policies and professional standards

·Maintain petty cash, preparing financial statements, expenses, credit cards and liaise with finance department as needed

·Assist with other program service activities and special events, including planning, preparation and clean up

·Support with ad-hoc projects and travel arrangements when required

Job Specific Knowledge/Skills:

·Superior organizational skills with strong attention to detail

·Strong skills in Excel, Microsoft Office Suite

·Internally motivated with the ability to work comfortably and effectively independently

·Knowledge of issues affecting those experiencing homelessness and/or addiction, mental health, poor health and poverty;

·Knowledge of and commitment to a strength based philosophy

·Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environment;

·Knowledge of community resources and local addiction treatment services

·Ability to multitask and prioritize tasks

·Exceptional time management and organizational skill

·Great verbal and written communication skills

·Exceptional ability to uphold a strict level of confidentiality

Education/Experience:

·Post secondary education and experience in related field

·A minimum of 5 year's administrative experience

Critical Skills:

·Commitment to understand and uphold the mission and values of House of Friendship is expected

·Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

·Ability to work professionally as a team member with staff, participants and community members

·Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

·Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

·Must be dependable, professional, flexible, a team player, and have a positive attitude

·Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

·Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

·Upholding a strict level of confidentiality

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network . We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of "grades" and we base our payment structure on internal equity. When determining rate of pay, a candidate's past related experience will be taken into consideration.

Grade: 3

Min: $19.61

Mid: $21.45

Max: $23.28

Working Conditions:

·37.5 hours per week; generally daytime, weekday hours with some flexibility to meet program needs

·Work may be performed in a home office for some of the weekly hours

·There are in-office/on-site hours each week as well

·Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let's talk.

To apply, please submit your resume and cover letter here:

Will you be between 15 and 30 years of age at the start of the employment contract? Yes No

Are you a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (for the duration of the employment)? Yes No

Do you have a valid Social Insurance Number and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations? Yes No

Why do you want to serve at House of Friendship in this position?

Describe how your skills and experience relate to this position

House of Friendship's organizational values include dignity, compassion, inclusion, justice and hope. Out of those values, which one resonates most with you and why?

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