Hours: Minimum 18 hours per week - up to full-time may be considered.
Working days: To definitely include Mondays and Wednesdays as a minimum
Do you have naturally excellent skills in technology? Do you haveexperience in primary care or are a super quick learner for us to show you theropes? We are looking for a systems support officer to join our existingteam, providing excellent IT and telephony support to the practice's clinicians andadministrative staff. You will have an aptitude for picking up new technology, an attention to detail and methodical working practices plus oodles ofpatience! Experience of general practice an advantage but not essential.We can offer you a great working environment with access to NHS pension schemeand 28 days (pro rata) annual leave per year plus bank holidays. Pay willbe dependent upon experience.
Main duties of the jobThe postholders key responsibility is to provide a responsive and supportive IT and telephony support service to all members of the clinical and administrative team at Carnto Coast Health Centres as well as presenting a professional image to externalcontractors and partner organisations.The IT support service is led by the IT Systems Officer and delivered bytwo part-time Systems Officers of which this post is one. The team have a significant role in running data searches to support clinical safety and reporting of activity and there is scope for the postholder to develop some of these skills.
The postholderwill also assist in ensuring the functionality, safety, security andmaintenance of the systems of the practice and help to ensure that the ITsystems of the practice are utilised effectively, efficiently and to their fullcapabilities.
About usCarn to Coast Health Centres is a 10-Partner Cornish GP Practice serving over 30,000 patients. We have a main surgery in Pool and branch surgeries in Illogan, Camborne and St Day.
Our Practice has historically been at the forefront in establishing a highly skill-mixed approach and this has been extended by maximising the use of additional roles within the North Kerrier West PCN.
The mix now includes paramedics, mental health staff, clinical pharmacists and technicians, care co-ordination and physiotherapy, all supported by a substantial administrative team, whose role includes processing clinical correspondence and workflow (through Docman). Our Klinik system uses AI to support our clinicians in triaging incoming contacts appropriately so that patients are engaged and brought in as appropriate.
Our catchment is broad with urban, rural and semi-rural elements including areas of deprivation which we seek to engage as part of a programme of population health management so that continuity of care is assured where it is most needed. Notwithstanding the relatively large size of the practice, our ethos remains friendly, supportive and very informal in style. We look to everyone to make a contribution and be heard and are always looking at ways to improve and provide scope for advancement at all levels.
We value our staff and offer a caring and flexible working environment. Our staff say this is a great place to work - come and find out why!
Job responsibilitiesThe postholders key responsibility is to provide a responsive and supportive IT and telephony support service to all members of the clinical and administrative team at Carnto Coast Health Centres as well as presenting a professional image to externalcontractors and partner organisations.The IT support service is led by the IT Systems Officer and delivered bytwo part-time Systems Officers of which this post is one.
The postholderwill also assist in ensuring the functionality, safety, security andmaintenance of the systems of the practice and help to ensure that the ITsystems of the practice are utilised effectively, efficiently and to their fullcapabilities.
Please see attached job description for full details
Person Specification Training- Enthusiasm and drive to undertake further development
- IT qualifications including working with spreadsheets.
- Professional approach when dealing with staff at all levels
- Approachable and calm when under pressure.
- Flexible in terms of role and availability
- Experience of working with a range of IT and/or telephony systems
- Previous experience in a multi-tasking office environment
- Experience of working in General Practice
- Excellent IT skills including: Word and Excel, and general IT aptitude.
- A common sense/pragmatic approach to systems management and problem solving
- Methodical and accurate working practices
- Understanding of administrative processes in general practice/healthcare environments.
- Experience of GP IT and telephony systems (EMIS web, Docman, RPM, Teamnet, Klinik, Ardens, MJOG, AccuRx etc)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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