The OL oversees a team of Front Desk Associates to ensure exceptional hospitality and service through airtight operations and support of clinicians, clients, and other clinic/regional leaders. An OL is expected to work a minimum of 3 shifts/week at their clinic, leveraging other weekdays for overlap shifts (schedule permitting). Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Registered Massage Therapists and Chiropractors on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care. Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Ensure basic business operations are executed with precision each day including: shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc Manage clinic revenue by ensuring Accounts Receivables are constantly cleared including reconciliation of direct deposits, balancing of cash sheets, and depositing of cheques, etc Oversee all inventory (retail and supplies) by weekly orders, tracking, and overseeing supply budgeting Participate in the recruiting, hiring and training process for new FDAs in collaboration with RC, ROM and CD. Manage FDA schedule including approving timesheets, vacation/time-off requests, and ensuring adequate coverage Manage clinic Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, etc Engage as a key partner to the Clinic Director to ensure business targets are being met and supporting in execution of initiatives in sight thereof Support Clinicians in their day-to-day needs to drive business operations and client experience You have 3+ years of experience working in customer service, hospitality, and/or administrative roles in the health & wellness, fitness or medical fields You have experience and are passionate about managing and leading others You are deeply passionate about helping your team grow and develop 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)~ Protect The Asset (Sustainability)* In addition to these values are our Myodetox Principles, which serve as an integral part of our identity and offer us a north star in our pursuit of delivering high-quality care. We believe every human is a 'life-athlete' who deserves high-quality care so they can do what they need, want, and love to do. We know that early and consistent therapy is crucial to treatment plan compliance, and ultimately, our clients accomplishing their movement health goals.