Excel personnel inc.
Montreal, QC
Posted today
Job Details:
Remote
Full-time
Entry Level
Benefits:
Flexible Work
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - CALL CENTRE
Saint-Laurent $22/hour 1 day of remote work after training
Are you bilingual in French and English, experienced in a call centre environment, and passionate about providing outstanding customer service?
Our client is currently looking for a Bilingual Customer Service Representative to join their team and support customers across Canada.
YOUR RESPONSIBILITIES
- Respond to customer inquiries by phone, email and chat
- Understand customer needs and provide clear, effective solutions
- Follow up on customer files and ensure requests are handled efficiently
- Provide information and assistance regarding products, promotions and company policies
- Contribute to delivering a positive and professional customer experience
- Collaborate with team members to maintain high service standards
REQUIREMENTS
- Fluently bilingual in French and English - both spoken and written
- 2 years of experience in a call centre, preferably in a high-volume call environment - mandatory
- Excellent communication and active listening skills
- Patient, courteous, empathetic and results-oriented
- Comfortable using computer systems and digital tools, including MS Word and data entry
- Ability to multitask and remain professional in a fast-paced environment
WHAT WE OFFER
- Salary: $22/hour
- Schedule: 9:00 a.m. to 5:00 p.m., with flexibility
- Comprehensive paid training
- 1 day of remote work per week after training
- Conveniently located and easily accessible by public transportation in Saint-Laurent
INTERESTED?
Do you want to put your customer service experience to work in a dynamic and collaborative environment?
We would love to hear from you!
Send your resume to:
Apply now and join a team where your experience and customer service skills can make a real difference!
- Fluently bilingual in French and English - both spoken and written
- 2 years of experience in a call centre, preferably in a high-volume call environment - mandatory
- Excellent communication and active listening skills
- Patient, courteous, empathetic and results-oriented
- Comfortable using computer systems and digital tools, including MS Word and data entry
- Ability to multitask and remain professional in a fast-paced environment
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Frequently Asked Questions
The position requires fluently bilingual French and English, both spoken and written.
Salary is $22.00 per hour.
The schedule is 9:00 a.m. to 5:00 p.m., with flexibility.
There is 1 day of remote work per week after training.
Two years of experience in a call centre, preferably in a high-volume environment, is mandatory.
Responsibilities include responding to inquiries by phone, email, and chat; providing clear solutions; following up on files; sharing product and policy information; and collaborating with the team to maintain high service standards.
The job is based in Saint-Laurent, Montreal, QC, and the employer is Excel Personnel Inc.
