Technology Support Consultant

Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end-to-end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Technology Support Consultant based in Toronto.

This role will be responsible for the seamless maintenance, support, installation, and implementation of IT services for Reflex's clients. This role entails proactively addressing and resolving technical issues related to computer networks, hardware, software, and other devices to ensure the smooth operation of client environments.

The ideal candidate will provide both remote and on-site support, including the configuration, troubleshooting, and ongoing technical assistance for applications, operating systems, server/workstation hardware, networking infrastructure, and printing solutions.

A key aspect of the position is maintaining up-to-date knowledge of emerging and evolving technologies and leveraging this expertise to continuously improve and optimize IT services for clients.

Roles and Responsibilities

• Provide remote and onsite support/work (as part of projects, incidents, requests etc.) to Reflex's clients.
• Install and configure server and workstation hardware, operating systems, and necessary applications, ensuring optimal functionality and performance.
• Diagnose and resolve hardware and software issues, including system and network problems, both remotely and on-site, ensuring minimal disruption to operations.
• Travel to client sites as required, providing on-site support, to ensure smooth system operations
• Be available for after-hours work as needed, including system maintenance, upgrades, and emergency troubleshooting, to ensure uninterrupted service
• Flexibility and availability to work various shifts including on-call.
• Implement, monitor, and perform regular data backup procedures and recovery operations to safeguard critical business data, ensuring business continuity in the event of data loss.
• Provide expert support for specialized product-related issues and troubleshooting when required.
• Log and track incidents, requests, and problems accurately in Reflex's ticketing system, ensuring tickets are resolved within the SLAs, deadlines, and/or timelines.
• Offer professional client support and technical issue resolution, both onsite and remotely, ensuring a high level of customer satisfaction and swift resolution of all technical issues.
• Respond to service requests and incidents within the established time limits and service level agreements (SLAs), ensuring efficient and effective resolution.
• Manage and prioritize multiple open cases (Service Requests, Incidents, Problems) simultaneously, ensuring that high-priority issues are addressed promptly.
• Build strong, professional relationships with clients and collaborate effectively with internal and external teams to resolve technical issues and implement solutions
• Adapt to evolving job responsibilities, with duties that may change or expand based on the company's needs and emerging technologies.

Qualifications and Experience

• 5+ years of IT experience with similar responsibilities
• A university or college degree/diploma in computer networking or IT related field
• Experience with Windows Server, Active Directory, DNS, Hyper-V, ESXi, Office 365 Administration, and SharePoint
• Experience with installation, configuration and troubleshooting of routers, firewalls, network switching equipment, modems and wireless networks
• Experience with Antivirus protection provisioning for multiple devices
• Experience with remote desktop tools, ticketing systems, and IT management software.
• Experience with various backup/restore processes and procedures.
• Certifications are a plus but not mandatory such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA).
• Very strong interpersonal skills and commitment to delivering high-quality customer service.
• Excellent troubleshooting, problem-solving, and communication skills.
• Required to work with people (clients and internal staff) in a professional manner.
• Self-motivated mindset to drive results.
• Excellent communication skills - both written and verbal
• Bilingual (English / French) is a plus.
• Open minded, team player, with a willingness to learn and improve.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• High attention to details.
• This role involves visiting client sites and/or working from the office.
• Role involves carrying equipment (computers, servers, network, other) - must be able to lift to 50lbs
• A valid G driver's license is required.

Reflex Integrate is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing reasonable accommodation to applicants with disabilities.

If you require a reasonable accommodation to complete our application process, please contact our Human Resource team at .

Please note that any offer of employment will be conditional to references and criminal background check.

We thank you for your application but only those chosen for an interview will be contacted.