Mier Recruitment is hiring!

Job Title: Customer Service Advisor (Tier 1 Automotive)

Location: York Region, ON Onsite

Length of Assignment: Permanent

Salary: $60,000-$65,000/year

Our client in York Region, ON is actively looking for a Customer Service Advisor (Tier 1 Automotive) to join their team.

Job Responsibilities:

• Responsible for all customer-service related duties as outlined in BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned
• Pulls in EDI customer releases and posts to the CMI system
• Enters any manual releases as applicable
• Checks/confirms demand load accuracy for their customer before MRP run
• Issues shipping work-sheets to Shipping Department in advance
• Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
• Responsible for all transportation, logistics and premium freight for customer base
• Develop customer relationship and provide Best-in-Class service
• Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
• Maintain 100% on time delivery to customers and providing disputes when necessary
• Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
• Review customer charge-backs and recommend disputes when appropriate
• Coordinates Customer Finished Good returnable shipping container returns from the applicable customer, in a timely manner
• Backs up other Customer Service (different customer account) positions
• Provides on-call Customer Service support during non-normal business hours as required
• Utilizes effective Housekeeping practices
• Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
• Attends training based on the Internal Training Matrix
• Adheres to all safety rules and regulations
• Follows all applicable BOS procedures
• Any other reasonable request by management

Qualifications:

• Grade 12 education or equivalent
• Minimum 3 years experience in an automotive environment
• Excellent English communication skills (both written and verbal)
• Good general math skills
• Computer literacy in business applications
• Ability to work under pressure
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
• Well organized and highly efficient working in a multi-tasking dynamic environment
• Familiarity with CMI software
• Knowledge of Ford DDL / SDS / SIMS systems and related procedures
• Knowledge of Chrysler SMART / DRIVE systems and related procedures
• Knowledge of Nissan Portal and related procedures
• Knowledge of Honda portal