We are hiring for our client in the financial services industry.

Duration: 12 months

Job Type: Hybrid ( 3 days onsite)

Responsibilities

• Review and process complex transactions accurately and on time
• Manage escalated and sensitive cases; perform testing for enhancements and projects
• Provide customer service through email, phone, and written correspondence
• Apply knowledge of Individual Insurance and/or Affinity Markets, including systems and basic processes
• Identify and implement process improvements for greater efficiency
• Analyze and resolve customer requests independently; take appropriate actions
• Support data cleanup initiatives
• Provide training and peer support when required
• Act as a senior team resource, offering guidance and recommending training for newer staff

Requirements

• Minimum 2+ years of experience in customer service or administrative support.
• Strong mathematical skills, proficiency in Microsoft Excel and Word, excellent written communication skills, ability to work independently.
• Strong problem-solving and decision-making ability, high attention to detail, effective interpersonal skills, adaptable to change, strong customer service orientation, well-organized, team-oriented.
• Bilingual (French/English) is a plus.
• College diploma or equivalent business experience preferred.