We are seeking a dynamic and strategic-minded individual to join our Client Retention team. The ideal candidate will be responsible for developing and executing initiatives to maximize client satisfaction, loyalty, and retention. This role requires a deep understanding of client needs, exceptional leadership skills, and a proven track record of driving results. Responsible for nurturing client relationships, addressing concerns, and implementing strategies to increase client satisfaction and retention. This role requires excellent communication skills, a customer-centric mindset, and a passion for driving results.

Now, if you were to come on board, we'd ask you to do the following for us:

• Relationship Management: Cultivate relationships at multiple organizational levels both with clients and internal stakeholders
• Strategic Planning: Seek to understand and articulate client feedback to our Operations teams. Then leverage those insights to create impactful action plans that address client needs, driving impactful client engagement and retention.
• Presentation Skills: Present to Sr. Leaders, communicating complex ideas clearly.
• Database Management: Maintain accurate records of client information, contracts, and activity.
• Time Management: Multitask effectively and work within tight deadlines.
• Negotiation Skills: Negotiate contract terms, develop proposals, and achieve consensus on terms, highlighting the company's capabilities.
• Project Management: Lead project teams towards the successful submission of proposals as well as proactive action plans.

Think you have what it takes to be a member of our team? Here's how we'll know you'll be successful in the role:

• Execute Compass Group's proven sales model (i.e. leverage your sales acumen while being open and committed to learning a new go-to market sales approach).
• Superior relationship management and ability to inspire clients and internal teams.
• Ability to establish contacts and credibility with senior level management.
• High degree of resiliency and entrepreneurial mindset
• Relationship builder both internally and externally
• Strong communication, problem solving and negotiation skills
• Strong organization skills and ability to manage multiple projects at one time
• High emotional intelligence, highly self-aware
• Ability to regularly travel to client sites for meetings and site reviews