Wage Leveling Rate of Pay: $40.53 - $50.62
If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.
As a Resident & Family Experience Coordinator III, your typical day will impact the following ways:
Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the application
process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care
Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents' psychosocial and social needs, promoting the resident's overall wellbeing and safety.
Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
Recruit and supervise social work students' placements
Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
Must haves:
Social Worker; must be Registered per provincial legislation
Minimum of three years' experience in healthcare, social services, or related sector
Knowledge of the Long Term Care Act & Regulations preferred
Customer service related experience an asset
Hospitality and/or sales related experience an asset
Strong oral and written communication skills required
Ability to organize, plan, and delegate responsibilities
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

Job Types: Full-time, Permanent
Pay: $40.53-$50.62 per hour
Benefits:
Dental care
Disability insurance
Employee assistance program
Employee stock purchase plan
Life insurance
Paid time off
RRSP match
Stock options
Vision care
Wellness program
Licence/Certification:
Social Worker Licence (required)
Work Location: In person