- – Serve as primary contact for customer inquiries via email, chat, and phone.
- – Troubleshoot and resolve issues related to transactions, payouts, and refunds.
- – Document interactions accurately in CRM tools, ensuring compliance and clarity.
- – Inspire major donors and corporate partners to invest in our mission.
- – Build authentic relationships to turn first-time supporters into lifelong champions.
- – Lead fundraising strategy, events, grants, and stewardship initiatives effectively.
- – Operate ENG field equipment, including cameras, audio, and lighting for broadcasts.
- – Collaborate with producers and editorial staff to enhance story development and content.
- – Troubleshoot technical issues in the field and maintain all gear and equipment.