- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Qualify inbound sales inquiries and close small to medium-sized deals independently.
- – Manage and grow a portfolio of SMB customers, fostering long-term relationships.
- – Prospect for new business through calls, emails, and outreach campaigns effectively.
- – Develop strategic marketing solutions to achieve measurable client outcomes.
- – Build and customize responsive, SEO-friendly WordPress websites using modern tools.
- – Manage project plans and collaborate with cross-functional teams to ensure quality.