- Baccalauréat en travail social requis
- Membre en règle de l'Association des travailleurs sociaux du NB
- Connaissances des services communautaires nécessaires
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Support process engineering assignments for industrial facilities and projects.
- – Assist in preparing process flow diagrams, P&IDs, and technical reports.
- – Collaborate with multidisciplinary teams to ensure coordinated project delivery.