- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- – Lead and mentor a high-performing QA team, fostering a culture of innovation.
- – Define and implement modern QA strategies, ensuring testing standards and governance.
- – Design scalable automation frameworks using Python, enhancing test coverage and reliability.
- – Initiate and lead planning and execution of renovation projects across properties.
- – Coordinate communication between internal teams, contractors, and design consultants.
- – Monitor site progress, ensuring compliance with safety standards and project timelines.