- – Develop and implement project workplans, timelines, and deliverables.
- – Coordinate meetings and maintain professional communication with stakeholders.
- – Prepare project status reports and maintain organized documentation records.
- Diriger une équipe multidisciplinaire pour l'évolution de ServiceNow.
- Définir la feuille de route stratégique pour ITSM, OMT et TSOM.
- Influencer les parties prenantes et piloter des programmes de transformation.
- Lead strategic initiatives, ensuring alignment with corporate objectives.
- Foster collaboration across teams, enhancing governance and decision-making.
- Monitor performance, diagnose risks, and drive continuous improvement efforts.