- Gérer l'équipe de clavardage pour optimiser ventes et expérience client.
- Analyser données pour améliorer performance et conversion des ventes.
- Encadrer agents et promouvoir culture de performance et d'amélioration continue.
- – Manage lifecycle and performance of enterprise applications and integrated systems
- – Drive project execution, ensuring alignment with scope, timelines, and resources
- – Collaborate with stakeholders to translate operational needs into technology solutions
- – Plan and execute projects safely, on time, and within budget.
- – Lead cross-functional teams, managing resources, risks, and deliverables.
- – Maintain strong client relationships and communicate project progress effectively.