- Gérer l'équipe de clavardage pour optimiser ventes et expérience client.
- Analyser données pour améliorer performance et conversion des ventes.
- Encadrer agents et promouvoir culture de performance et d'amélioration continue.
- – Manage contracts with contractors and consultants for large-scale projects.
- – Monitor project costs, schedules, and scope to ensure compliance with policies.
- – Lead project teams in identifying and resolving issues throughout project lifecycle.
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.