- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Design and implement models for information extraction and data generation tasks.
- – Prepare and preprocess high-quality datasets for training and validating models.
- – Collaborate with stakeholders to develop MVP solutions and engage in client meetings.
- – Design scalable Spatial Cloud architectures integrating datasets and applications.
- – Collaborate with customers to implement spatial intelligence systems effectively.
- – Develop APIs and data pipelines to connect spatial data with operational systems.