- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- Lead process redesign initiatives, collaborating with business leaders.
- Develop implementation-ready business requirements and process designs.
- Identify AI and automation opportunities to enhance efficiency and experience.
- – Develop operational strategies to enhance client-focused legal service delivery.
- – Lead improvements in case management, workflow, and information management systems.
- – Establish policies and performance measures to ensure consistency and continuous improvement.