- Expertise en centres de contact et technologies de transformation.
- Gestion de projets, optimisation des processus et amélioration client.
- Excellentes compétences en communication et collaboration interfonctionnelle.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Manage and deliver high-impact consulting projects to enhance client operations.
- – Analyze mining operations using advanced data analytics to identify improvement areas.
- – Develop and maintain strong client relationships to support project success and growth.