- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Develop and execute growth strategies for the Canadian travel market.
- – Build and expand relationships with travel advisors and industry stakeholders.
- – Identify and convert new business opportunities to drive sustainable revenue growth.
- – Recruit and manage regional VARs and MSPs targeting SME customers.
- – Train partners using digital toolkits for rapid activation and scalability.
- – Collaborate with marketing to launch high-yield demand generation campaigns.