- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- Analyser le marché et les opérations pour identifier des leviers de valeur.
- Élaborer des modèles financiers et des recommandations pour la direction.
- Collaborer avec diverses équipes pour soutenir des initiatives stratégiques.
- – Drive revenue growth by managing team targets and closing high-value deals.
- – Coach and mentor Key Account Managers on B2B negotiations and strategic planning.
- – Optimize CRM processes and data integrity to enhance pipeline velocity and reporting.