- – Make 150+ outbound calls daily to connect with decision makers and book meetings.
- – Qualify sales opportunities by identifying ideal prospects and uncovering needs.
- – Maintain accurate CRM records and manage daily pipeline for consistent follow-ups.
- – Develop and manage donor relationships, cultivating and soliciting funding opportunities.
- – Lead grant writing efforts, crafting compelling proposals and managing funder reports.
- – Provide strategic direction to the Communications team, enhancing donor storytelling efforts.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.