- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Make 150+ outbound calls daily to connect with decision makers and book meetings.
- – Qualify sales opportunities by identifying ideal prospects and uncovering needs.
- – Maintain accurate CRM records and manage daily pipeline for consistent follow-ups.
- Coordination des présentations pour la haute direction et le conseil.
- Soutien à la planification stratégique et suivi des priorités clés.
- Excellentes compétences en communication et gestion du temps requises.