- – Drive client acquisition and retention, achieving 95%+ retention rates.
- – Identify and close new business opportunities, managing the full sales cycle.
- – Analyze market trends to deliver data-driven workforce solutions and strategies.
- – Lead and mentor a team of Energy Analysts, ensuring performance and development.
- – Plan and manage energy consulting projects, monitoring timelines and budgets.
- – Provide technical guidance on energy modeling and sustainability strategies.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.