- – Manage client relationships, ensuring 95%+ retention and contract renewals.
- – Identify and close new business opportunities, owning the full sales cycle.
- – Analyze market trends to deliver data-driven workforce solutions and strategies.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- Baccalauréat en commerce ou gestion, moins de 3 ans d'expérience.
- Participer à des rotations interfonctionnelles et optimiser des solutions.
- Analyser des données pour identifier des tendances et améliorer l'expérience.