- Expertise en centres de contact et technologies de transformation.
- Gestion de projets, optimisation des processus et amélioration client.
- Excellentes compétences en communication et collaboration interfonctionnelle.
- – Develop and manage donor relationships, cultivating and soliciting funding opportunities.
- – Lead grant writing efforts, crafting compelling proposals and managing funder reports.
- – Provide strategic direction to the Communications team, enhancing donor storytelling efforts.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.