- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- – Lead change management workstreams and conduct stakeholder impact assessments.
- – Manage smaller transformation projects, coordinating timelines and resources effectively.
- – Design communication strategies and develop training materials for client engagement.