- – Lead change management workstreams and conduct stakeholder impact assessments.
- – Manage smaller transformation projects, coordinating timelines and resources effectively.
- – Design communication strategies and develop training materials for client engagement.
- – Lead client relationship management to ensure exceptional service delivery.
- – Manage and mentor Account Managers to drive team performance and growth.
- – Develop scalable workflows and metrics to optimize service delivery and quality.
- – Develops and implements marketing strategies to enhance public awareness.
- – Cultivates strategic partnerships to expand business opportunities and funding.
- – Conducts market research and analysis to identify new revenue opportunities.