- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Win new business by managing high-volume, end-to-end sales cycles.
- – Pitch, demo, and close deals while collaborating with SDRs for lead conversion.
- – Maintain accurate sales pipeline in Salesforce and meet monthly revenue targets.
- – Manage and deliver high-impact consulting projects to enhance client operations.
- – Analyze mining operations using advanced data analytics to identify improvement areas.
- – Develop and maintain strong client relationships to support project success and growth.