- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Serve as senior HR advisor, aligning people strategies with business goals.
- – Lead complex HR projects, ensuring exceptional client service and quality delivery.
- – Mentor junior consultants, fostering collaboration and supporting professional growth.
- – Build and execute partnership strategy to expand BigGeo's ecosystem and value.
- – Negotiate commercial agreements and develop measurable partnership models.
- – Collaborate with Sales and Marketing on joint campaigns and partner-led growth.