- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Build and manage a pipeline of organizations relying on spatial intelligence.
- – Lead consultative discovery conversations to identify customer data management needs.
- – Translate Spatial Cloud capabilities into operational outcomes for diverse audiences.
- – Develop and implement sales strategies to achieve company targets.
- – Manage and mentor sales representatives, providing guidance and support.
- – Identify new business opportunities and maintain client relationships.