- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Translate product vision into actionable tasks for engineering squad delivery.
- – Prioritize and manage backlog to align business goals with customer needs.
- – Collaborate cross-functionally to ensure seamless product launches and rollouts.
- – Assess youth for safe housing alternatives and coordinate case management plans.
- – Provide counseling and mediation to prevent homelessness and empower youth.
- – Maintain accurate client documentation and manage database systems for reporting.